Countries Gearing For Top Spot In CRM Support Market

By: Audrey B

The outsourcing of customer relationship management services may not be as high in demand as it was a few years ago, but then, according to a report by the Global Industry Analysts (GIA) global call center revenue is bound to reach $189.3 billion by the year 2015.  Which is why it is unsurprising that there are many countries gearing towards further development in the call center outsourcing space.

East African country, Kenya, is one destination that is pushing towards becoming a giant in the call center outsourcing space.  In a story by CNN's Marketplace Africa, the show highlighted the company, KenCall, Kenya's biggest outsourcing call center.  The $6 million dollar, Nairobi-based company is optimistic about the prospects of Kenya as a call center outsourcing services destination even compared to its more prominent competitors, India and the Philippines.  With the continued improvement of technology and services in Africa, centers such as KenCall can begin to offer services that would be at par with its competitors at more competitive rates.  Even Indian corporations are looking favorably towards Africa as a viable investment option.  This includes Indian billionaire Ravi Ruia, who invested in a South African call center for the Essar Group.  According to Firdhose Coovadia, director of African operations at Essar Group, "Africa looks remarkably similar to what India was 15 years ago."  Likewise, another Indian company investing in Africa is Bharti Airtel (NSE:BHARTIARTL), who on the 25th of October, announced plans of initializing call center operations in Africa, citing that it will  be creating call centers in partnership with IBM (NYSE:IBM), Tech Mahindra (NSE:TECHM) and SPANCO (BOM:508976).  Bharti Airtel's CEO, Manoj Kohli expressed his confidence in the country, stating that, "Africa will revolutionize", and that "Today is only a germination."

Meanwhile, in an evaluation by Frost & Sullivan, the company pointed out that Eurasian country, Russia is one emerging outsourcing destination for call center support services to keep an eye on.  According to a briefing by the company, a major reason for this is that Russia's infrastructure is improving allowing them to offer more advanced contact center outsourcing services.

And while these emerging destinations are gearing for top gun, veteran CRM call center services destinations, India and the Philippines are also not resting on their laurels.  India is currently improving its technological capabilities in order to remain ahead of its competition, strengthening the current infrastructure and adapting the latest technologies.  India's high staff turnover however, may pose a challenge.

A big focus however, still largely remains on the Philippines.  Numerous companies have announced plans of expanding in the country, even smaller outsourcing companies such as Qualfon, who announced just a few days ago on the 5th of November that they will be hiring 3,600 people in Dumaguete City and Cebu city.  According to Gilbey Radin, HR and General Affairs Manager of Qualfon, out of Qualfon's different centers in Argentina, the US, Guyana, Costa Rica and Mexico, "the Philippine delivery center has the best customers service representatives with agents who can speak English well and communicate effectively with customers."  Other Asian companies from Japan and China have also expressed interest in establishing call centers in the country.  Everest Research (NYSE:RE) India Partner, Nikhil Rajpal, even goes so far to say that, "In standalone voice business, the Philippines will undoubtedly beat India this year to become the call centre capital of the world."

It will be an interesting race to see who will emerge on top in the call center outsourcing race.  Given that more and more countries are looking to share in the humongous pie that is CRM outsourcing, even current leaders such as Philippines and India have to remain on their toes if they want to stay on top.

About the Author
Audrey B is a Strategic Solutions Executive of Infinit Outsourcing, a leading call center outsourcing company that caters to small and medium enterprises. It offers boutique call center services that allow companies to gain a competitive advantage in their respective industries.

Article Source: http://www.articlesbase.com/

Best Job Opportunities in 2010 in India

Jobs, jobs and jobs...this surely is not the scenario in today's receding market but soon you gonna see this and then there will be no time to gain expertise and relevant education. You can check the best job opportunities in 2010 and then sharpen up your skills to grab the most rewarding and promising job that you were looking for, for the last so many years. If we see then the emerging sectors in India are most likely to bring out jobs and one must target these sectors.

Top Best Job Opportunities in 2010 in India are in the following sectors

IT-ITES Sector
IT-ITES sector will give some of the best job opportunities in 2010. In every nation there is a quest for global competition and because of this IT-ITES sector is gaining momentum and will provide more IT jobs in the coming year. IT-ITES sector include BPO (Business Process Outsourcing), KPO (Knowledge Process Outsourcing) and LPO (Legal Process Outsourcing) sector. BPO is the fastest growing industry and expected to employ 2,300,000 number of employees in 2010. Most of the BPO companies are now trying to shift to Tier II and Tier III cities as in Tier I cities the property price is touching the sky. Also there is   high rate of attrition, lack of talent and more demand for wages. After BPO it is the KPO industry that is expanding its skyline and from USD 3 billion industry it will become USD 10-12 billion industry in 2010. It is expected that 250,000 number of job opportunities in 2010 India will be generated employing the most talented youth. From financial, science, engineering, law, accounting to all other technology fields are included in KPO IT jobs.  LPO not so popular at present but is rising to become the future job generator in India. By the year 2015 it will give approximately 79,000 jobs in India. Every legal documentation will be covered under LPO. So there will be numerous call center jobs in India.

Retail Sector
Reatil sector in India is very strong and deeply rooted and according to the estimates of ASSOCHAM Business Barometer (ABB) by the year 2010 it will cross the figure of USD 21.5 billion. After IT-ITES it is the retail sector in India that will bring forth many jobs. By the year 2010 2,000,000 jobs will be given by the retail sector in India.

Aviation Sector In India
Number of pilots in India are less than the required and along with this the aviation sector is seeing 25 percent growth each year. 130 more airlines will be a part of existing 270 airliners. It can be in the field of airline manager, ground personnel, flight dispatchers, cabin crew and airport manager.

Health Care Sector
Heath care sector is one of the leading industries not only in India but across the globe. The Indian nurses are in demand in US and other countries who have shortage of nurses. Healthcare sector has lots of career options that cover both medical and pro preventive care. Health care is US$ 35 billion industry in India and will reach to US$ 75 billion by 2012 and in year 2017 it will become US$ 150 billion. McKinsey in its report has said that healthcare sector in India is one of the fastest growing sectors with 10 to 12 percent growth each year. According to the Associated Chambers of Commerce and Industry (ASSOCHAM) during the period of April-June 2009 the growth in the net profit is 42.44 percent. Then there is the health insurance that is the booming sector and will lead to many best job opportunities in 2010 in India. At present it is only the 10 percent of Indian population that has taken the health insurance. This means rest of the 90% still needs it. According to the study by the PHD Chamber of Commerce and Industry by the year 2010 this sector will grow to US$ 5.75 billion. There will be numerous nursing jobs not only in India but across the world.

Hotel Industry
Commonweath games are around the corner in India and it is expected that during this period the hotel industry will be at its boom because many tourists will visit India in order to watch the games in Delhi, India. Close to 94,000 freshers for the various jobs will be required under this in 2010. Graduates from science, physics, engineering and commerce background are the most sought after by the hoteliers.

Top IT Outsourcing Companies in India

Top IT outsourcing companies in India include big players like Wipro, Infosys and Tech- Mahindra as per the report of International Association of Outsourcing Professionals (IAOP). Also according to the IAOP report there is not a single criteria on which these companies are judged but there are set of different features that are selected to rank the top IT outsourcing companies in India and across the world.

Besides these three Cognizant, Patni, TCS, HCL, Genpact, and Mastek are among top Ten IT Outsourcing Companies In India. Wipro has been considered number one in terms of out sourcing where as Mastex for the new innovations and technologies is at the top most position.

India is also considered as the top priority by companies in USA and UK for outsourcing their IT and other functions because of the easy and cheap availability of manpower. More over human resource in India is well educated and professional with full knowledge of the whole concept. Apart from this the telecom sector in India is fully liberal that is the requirement for Internet connection for the regular flow of work. Also the ever growing Indian economy and availability of technology and software solutions are further giving boost to the IT outsourcing in India.

Part Time Accounting Jobs From Home

Part time accounting jobs from home are now getting into the list of job seekers who want to earn money along with their studies, family or regular work. The part time accounting job is also a good option of earning extra money from your regular work that can be used to pay credit card bills and all that extra expenses. Part time job need less working hours per week than the regular full time job and moreover these offer flexible working hours which is an additional benefit of these jobs. Generally an employee who is working for less than 30-35 hours per week is considered to be working as a part time  employee. But the number of hours vary from country to country. In Canada it is less than 30 hours and  in USA the hours for part time jobs are between 1 to 35 hours  per week.

Types of Part Time Accounting Jobs
Almost all the accounting jobs can be part time or full time but the one at executive level and which is  required to be done independently are more likely to come in this category. You can easily find the below jobs as part time accountant jobs:

• Financial Consultant
• Book Keeper or Tax Preparer
• College Faculty
• Bank Teller
• Financial Representative
• Accounting Generalist
• Accounting Clerk
• Internal Auditor

Apart from this there are many other options that can be searched for the part time accounting jobs from home as well as from office. While working in a part time job you will have to go for the certain number of hours to the office daily or on particular days. You can find the one according to your convenience. Not only in accounting but part time jobs can also be done for other IT jobs, advertising jobs, data entry jobs and so on.

Benefits of Part Time Accountant Jobs

• Part time accountant jobs give you the necessary experience once you want to start your career in full time job.
• Also if you are having a family that cannot be left for the full day then part time job can be a nice option for you to stay in touch with your career
• You can also do part time accounting job along with your regular job to earn extra money for your extra expenses.

Part Time Accounting Job Salary
The salary component really depends upon your area of expertise, years of experience and education. The salary is given on per hour basis or per visit basis which can vary from $10 to $20 per hour. Like the salary for bookeeper and tax preparer is between $7.75 - $12.00/hour although it can go up to $ 16 per hour. Accounting clerk working part time can get some where $13.00 to $14.00 per hour.


To get part time accounting jobs you can search the websites of the recruiters that are affiliated with the clients or you can contact the placement agencies directly close to your area that offer these jobs. Apart from this you can also check the employment papers and classifieds for the jobs in order to grab the best suited accounting job for you.

Effective Workplace Communication Skills: How to Develop Effective Communication

Workplace communication skills are not acquired in a day but it really needs practice and will to do it from inside. Effective workplace communication not only helps you in saying and expressing yourself correctly but also one of the ladders to grab higher position. Effective workplace communication skills present you and your thoughts as a perfect person for the job. So communicating properly and in a right way is important in every sphere of life. All sorts of jobs these day like doctor jobs, airline jobs or IT jobs need employee who can communicate effectively. These employee also have bright chances of going to higher positions because they can say what is right or wrong in a very effective way.
Organize Your Thoughts
If you are not an organized person then before speaking it is better to manage and organize what your are going to speak. If it is an instant talk then you can speak at slow speed(but it should not be too slow) so that you can work on your thought. But if you have time then it is better to manage your thoughts first. Like you can pen down what you are thinking and then arrange them in an order so that it becomes an effective workplace communication.

Listen and Observe Things
Check the people around you who talk effortlessly and very effectively. Observe what and how they are presenting their thoughts while speaking to others both professionally and personally. Then ask yourself certain questions based on this whether you are confident enough to present your thoughts and ideas in a similar manner or not. Do not try to copy but find out the difference between and work on the gap.

Do not React Immediately
You are into a conversation and other person is saying something on which your reaction is required. Make sure that you do not interrupt in between the talk. Wait, manage your words and then speak. Think about positive as well as negative points.

Read a Lot
This is absolutely necessary and true that if you have knowledge then you can speak effectively and so reading should be considered as an important and effective workplace communication skill. By reading quality articles not only related to your job but also on other issues will help you a lot in gaining knowledge on diverse topics. Therefore after regular reading you will have so many things and thoughts to share.
Be Confident
It is your first time when you will be facing the audience while delivering a speech. You are nervous, which is obvious. But apart from this you will have to be confident. Think about all the positive points and person you think has a positive influence on your life. This will give boost to your confidence.

Have Right Body Language
Now you have all the above mentioned qualities but this one is missing. It means that you are destroying all other things as it is an icing on the cake. You body language must be parallel to your communication and this is also considered as an effective workplace communication skill. Maintain the right posture and stiff shoulders to show that you are ready for the conversation. At workplace never sit in a relaxed way.

Have a Good Command on the Language
Now which so ever language you are using to converse in the office you must have command over that. Make sure to have good vocabulary and ways to frame and re-frame the sentences in various ways.

Apart from this make your personality very appealing for good workplace communication skills. By following all these you can really improve your communication skills at workplace.

Working from Home and Work From Home Jobs

Working from home is becoming the mantra of today's job industry and everyone is interested in work from home job for additional income and that too without disturbing the family life. There are many types of jobs that comes under working from home types of jobs. You can get a data entry job, transcriptions job, copy paste work from home jobs, free lance content writing job, media and journalism jobs and work from home job as online tutor. So depending upon your area and choice you can start your job and start earning extra money.

But as the working from home market is growing so does the frauds in this market. Therefore you will have to be very cautious while searching and selecting the online company with which you want to wrok. For this inquire about the company from your friend or family if they have any working experience with that. Also you can call the list of references given online to check if the online company that is offering work from home job is authentic or not. Call the company for registration number and verify that. Once you are confirmed with all these then you can create an account on that to start working and earning. You can find the online work from home jobs with Google, Yahoo, in Craigslist, Flexjobs, Genex etc.

Indian Job Market Scenario is Showing a Rising Trend

The dragon of economic recession has engulfed every sector and undoubtedly the employment sector in the India job market scenario is the first one to have a hard hit because of this. Globally numerous companies are laying off their employees. In India the conditions in the beginning of 2009 were quiet similar when a job dip came and with this the job market reached at 29%. But due to financial insight of India's leaders, the Indian job market is showing the promising growth and it has gone to 51% in the second quarter. So there is a rising trend in the Indian job market. These figures are shown in the quarterly survey by Global Placement Report on employment trends for Indian job market with 30 key countries. It says that Indian's job market is the strongest.

India is one of the strongest nations that is growing profusely in every sector. Hyderabad, NCR, Bangalore & Chandigarh have become the IT hubs that generates numerous jobs even during the recession period in India job market. According to the Boston Consulting Group the sector like IT, health, banking, retail and outsourcing along with others will have the requirement of 85-90 million people even during the hard economic times. The another survey by HR consultancy Manpower projects is showing that jobs in India are not much affected by the recession. In Hyderabad the largest banks are opening their branches and huge construction for that is going on at a fast pace. In the near future it is expected to generate 2,00,000 new jobs in financial and banking domain freshers as well as experienced fellows.

Also the outsourcing sector like BPO, KPO & other call center jobs are the major job providers in India. HCL, Wipro, Converges, Excel are few to name are the top guns in BPO industry. These big companies are recruiting numerous candidates. Apart from this, the sectors of health, insurance, pharma are also showing significant growth, which again is the symbol for rising trend in Indian job market. If we consider the govt sector then Indian Railways is the biggest employer in India with 1.42 million employees. Not to forget Indian railways is also the fourth largest employer in the world. All the state level, the railway industry is expected to hire new professionals in the coming years.

Top ten companies by NASSCOM (the National Association of Software & Services Companies) who are hiring:

• Tata Consultancy Services
• Infosys Technologies
• Wipro Ltd
• Cognizant Technology Solutions (India)
• HCL Technologies
• HP India
• MphasiS Ltd
• Intelenet Global Services Ltd
• IBM-Daksh Business Process Services Pvt Ltd
• Genpact India Pvt Ltd

Job market in India is thus flourishing and giving all sorts of career opportunities.